When an emergency arises, arranging air medical transportation and planning for it can be very daunting. A
majority of patients and families that need flying medical services
have never had to plan for this type of trip before. Air Critical
Care understands this and is available to help make the process less
stressful for you and your loved one. Our transport coordinators will
arrange the entire air ambulance booking process for you. Here we
have listed some frequently asked air medical transportation
questions that can help you plan should the unexpected happen. For
more information on Air Ambulance Services, please visit: http://aircriticalcare.com/faqs.
What is an air ambulance?
An air ambulance is a business class
aircraft that has been specially equipped with a FAA-approved medical
stretcher, advanced life support equipment, medications and a highly
trained medical staff equipped as a flying Intensive Care Unit. Some
aircrafts can accommodate multiple patients on the same aircraft and
others are equipped for bariatric patients.
Air Critical Care uses flying medical services and aircrafts that can provide the best level of care for
the patient, and also meet the patient’s financial requirements and
needs. These aircrafts include the Gulfstream III, Lear Jet 35A, and
Cessna Citation Jet planes to fly our patients from one medical
facility to another.
How many family members can fly with
the patient?
Family members may travel without
charge. The number of family members allowed is based on the
aircraft, the patient’s health, and the length of the medical transport.
Usually, Air Critical Care will allow 1 to 2 family members on board.
If the patient is unstable or requires special equipment during
flight, the flight team may deny accompanying passengers. This would
be determined in advance of the transport and is very rare.
Can I download an air medical
transportation brochure listing more information about your services?
Yes. Please visit
our air medical transport services page.
Click to download the ACC brochure at the bottom of the page.
Do I need to arrange ground ambulance
service to get to the air ambulance at the airport?
Air Critical Care will handle all medical transportation from “bedside-to-beside.” There is no additional
work or paperwork that you will need to fill out. Our goal is to make
medical transportation easy, simple and efficient. Please just do
what you can to make the best of what can be a very difficult time
for some people. Our “personal touch” means we take care of
everything for you, just like family.
Do you offer services that other
companies don’t offer?
Yes, our goal is to provide as much
support as we can. We have assisted families with help in finding
appropriate facilities, selling or moving furniture or automobiles,
locating home health care services, and the transporting of pets. We
do what we can to help make the move as easy as possible for you and
your family.
How fast can you get here?
Fast. Since we are a 24-hour operation,
we can respond immediately to your request. It typically takes about
one hour to call out a crew and have them prepare to depart. We then
fly directly to the airport closest to the patient. Your flight
coordinator will keep in constant communication with you during this
time so you will know our precise arrival time.
How much luggage can I bring?
Luggage is limited due to the amount of
equipment on board the aircraft. We normally limit luggage to a total
of two medium size carry on pieces. Air Critical Care will be more
than happy to assist you with shipping additional luggage and/or
packages at your cost, if needed.
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